Mentored App & Website

Mentored is a not-for-profit career support institution for college new graduates needing guidance and mentorship in the field of Learning and Development. It strives to offer a fast and easy way to connect with mentors in the industry through their app.

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Case Study:

Learning & Development Career Mentorship
October to November, 2021

The Problem

College graduates in their final year finding it hard to access a pool of mentors with corporate Learning and Development expertise.

My Role

UX Designer designing an app for HighView from conception to delivery.

The Goal

Design an app that enables soon to be and new college grads easily find and connect with Learning and Development experts in the corporate world.

Responsibilities

User research, paper and digital wireframing, low and high fidelity prototyping, conducting usability studies and iterating on designs

Understanding the user

User Research

Using interviews and empathy maps, a primary group identified were soon-to-be-graduates in their final year of college who need career mentoring but struggle to find a pool of corporate Learning and Development mentors online. The user group confirmed initial assumptions about online mentoring platforms but research revealed that it was not the only constraint limiting users from finding  Learning and Development mentors online. Other constraints include job trends, difficulty navigating mentorship platforms online.

Personas

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Starting the design

Paper Wireframe

Digital Wireframe

I did a quick ideation exercise to come up with ideas for how to address gaps identified. My focus was specifically on simple navigation and a tailored pool of Learning and Development mentors.

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After ideating and drawing some paper wireframes, I created the initial designs for Mentored app. These designs focused on tailored guidance and easy navigation.

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Low-fidelity Prototype

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Usability Study Findings

This prototype was used in an unmoderated usability study with 4 participants. Here are the main findings uncovered by the usability study: 

Filter

People want to filter to mentors that have similar educational backgrounds and experiences.

Mentor search

People had difficulty searching for a mentor

Message

People wanted clear indication of the mentor they were sending a message to.

Refining the design

Mock Ups

Based on insights from the usability study I made changes such as making more filter selections.

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Accessibility Considerations

1

Clear labels for interactive elements that can be read by screen readers.

2

Alternative ways of navigating the app by testimonials and by Call-to-action buttons

High Fidelity Prototype

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Screen size Variations

The designs for screen variations include mobile, tablet and desktop.

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Going Forward

Impact

The app makes users feel more confident and connected to the mentors

What I learned

I learned the importance of iteration in improving the overall user experience.

Next Steps:

1

Conduct research on how successful the app was in providing easy access to Learning and Development mentors

2

Add mentoring tips and tricks to helps users make the most of the mentoring opportunity

Call 

403-401-9898

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